Rules for Purchasing and Selling Goods

1. Definitions

1.1. Seller – a private legal entity “MDS projektai”, registered in the Vilnius branch of the Register of Legal Entities of the State Enterprise “Registrų centras” of the Republic of Lithuania, legal entity code 304445716, VAT payer code LT100010665010, registered office address 13, Linkmenų, Vilnius 09300.

1.2. BeBetono.lt – an online store located at bebetono.lt.

1.3. Buyer – 1) a capable natural person, i.e., a person who has reached the age of majority and whose capacity is not restricted by court order; 2) a minor between the ages of fourteen and eighteen who has parental or guardian consent, except in cases where they are emancipated; 3) a legal entity; 4) duly authorized representatives of all the aforementioned persons.

1.4. Parties – the Buyer and the Seller together.

1.5. Seller’s partner – a legal entity: 1) selling goods or providing services on bebetono.lt, also a legal entity used to fulfill the Buyer’s order; 2) with whom joint promotions or projects are carried out on bebetono.lt, on this legal entity’s websites or in any media where the promotion or project of bebetono.lt and this legal entity will be described or announced.

1.6. Personal data – any information related to a natural person – the data subject, whose identity is known or can be directly or indirectly determined using such data as a personal code, one or more characteristics of a physical, physiological, psychological, economic, cultural, or social nature specific to the person.

1.7. Rules – these “Rules for Purchasing and Selling Goods in the online store bebetono.lt”.

1.8. Account – the result of the Buyer’s registration on bebetono.lt, creating an account that stores their personal data and order history.

1.9. Privacy Policy – a document approved by the Seller, which outlines the main rules for collecting, accumulating, processing, and storing Personal Data when using bebetono.lt.

2. General Provisions

2.1. The Buyer confirms the Rules by familiarizing themselves with them and checking the box next to the statement “I have read and agree with the rules for purchasing and selling goods in the online store bebetono.lt.” The Rules confirmed in this way are a legally binding document for the Parties, establishing the rights and obligations of the Buyer and the Seller, the conditions for purchasing and paying for goods, the procedure for delivering and returning goods, the responsibility of the parties, and other conditions related to the purchase and sale of goods on bebetono.lt.

2.2. The Buyer confirms the Rules during the first registration when creating an account on bebetono.lt. By confirming the Rules during the first registration (account creation), a long-term purchase and sale agreement is concluded between the Buyer and the Seller. The Rules confirmed during the first registration apply to all the Buyer’s purchases until the updated Rules are published. Information about updates to the Rules is provided on the website.

2.3. Only Buyers, as defined in clause 1.3 of the Rules, have the right to purchase on bebetono.lt. By confirming the Rules and familiarizing themselves with the Privacy Policy (clause 2.4 of the Rules), the Buyer confirms that they have the right to purchase goods on bebetono.lt.

2.4. In case of necessity or circumstances provided for in the laws of the Republic of Lithuania, the Seller has the right to change, amend, or supplement the Rules. Buyers will be informed about this when logging into bebetono.lt or when purchasing goods on bebetono.lt for the first time after the new version of the Rules comes into effect.

2.5. The Buyer must familiarize themselves with the Seller’s approved and publicly announced Privacy Policy. The Buyer expresses their agreement or disagreement with specific ways of using their Personal Data in the Privacy Policy in the manner specified therein.

2.6. If the Seller is required or obligated to provide information or documents to the Buyer by email, the Buyer is responsible for providing the Seller with a functioning email address belonging to the Buyer in all cases.

3. Ordering Goods, Moment of Creation of Purchase-Sale Legal Relations

3.1. The Buyer can order goods on bebetono.lt by choosing one of the following methods:

3.1.1. online by registering on bebetono.lt (entering their registration name and password);

3.1.2. online without registering on bebetono.lt;

3.1.3. by phone;

3.1.4. in stores.

3.2. When ordering goods using one of the methods specified in clauses 3.1.1 – 3.1.2 of the Rules, the Buyer must provide the Personal Data necessary for the proper execution of the order in the information fields provided by the Seller, as specified in the Privacy Policy.

3.3. The provisions of the Rules and the Privacy Policy apply to Buyers who place orders by phone or in stores. By placing an order, they agree to the Rules.

3.4. When the Buyer, having selected the goods or services to be purchased and formed a shopping cart, completes all the order steps, the last of which is the selection and confirmation of the payment method, it is considered that a purchase-sale legal relationship has arisen between the Seller and the Buyer and a purchase-sale agreement has been concluded. The Seller sends the Buyer a link to the valid Rules along with the order confirmation to the email address provided by the Buyer.

3.5. By confirming the Rules, the Buyer consents to the instruction(s) for the ordered goods being provided in Lithuanian no later than at the time of delivery of the goods in the manner specified in the Rules and Privacy Policy to the email address provided by the Buyer to the Seller. All essential information about the product and its features is provided in the product description on bebetono.lt.

3.6. Each Buyer’s order is stored in the bebetono.lt database.

4. Buyer’s Rights

4.1. The Buyer has the right to purchase goods and order services on bebetono.lt in accordance with these Rules.

4.2. The Buyer has the right to cancel the order in accordance with these Rules.

4.3. The Buyer has the right to withdraw from the contract in accordance with these Rules.

4.4. The Buyer has the right to exchange or return purchased goods in accordance with these Rules.

4.5. The Buyer has other rights established in these Rules, the Privacy Policy, and the laws of the Republic of Lithuania.

5. Buyer’s Obligations

5.1. The Buyer, using bebetono.lt, must fulfill their obligations, comply with these Rules, the Privacy Policy, other conditions clearly specified on bebetono.lt, and not violate the laws of the Republic of Lithuania.

5.2. The Buyer must pay for the ordered goods or services and accept them in accordance with these Rules. If choosing to pick up goods in the Store, the Buyer must collect them from the selected Store within the terms specified in the Rules.

6. Seller’s Rights

6.1. The Seller has the right to change, suspend, or terminate certain functions of bebetono.lt or parts thereof, as well as change the layout of elements on bebetono.lt.

6.2. The Seller has the right to suspend or terminate the operation of bebetono.lt. In such a case, all accepted and confirmed Buyer orders are completed, and new orders are not accepted.

6.3. If the conditions for providing services change significantly (e.g., changes in market conditions, legislation, etc.), the Seller has the right to change the scope or method of services provided on bebetono.lt, suspend, terminate the provision of services or parts thereof, charge for services or parts of services. If the Buyer expresses disagreement, their order is canceled.

6.4. If the Buyer attempts to harm the stability, security of bebetono.lt, or fails to fulfill their obligations, the Seller has the right to immediately and without prior notice restrict or suspend the Buyer’s ability to use bebetono.lt or, in exceptional cases, cancel the Buyer’s Account.

6.5. The Seller has the right to cancel the Buyer’s order without prior notice if the Buyer, having chosen the payment methods specified in clauses 8.2.1 or 8.2.2 of the Rules, does not pay for the goods within 3 (three) business days.

6.6. When the Buyer chooses the payment method specified in clause 8.2.3 of the Rules, the Seller, in case of uncertainties regarding the information provided in the order, has the right to contact the Buyer using the details provided in the order. The delivery term of the goods in this case starts from the day of contacting the Buyer. The Seller has the right to cancel the Buyer’s order without prior notice if i) the Seller fails to contact the Buyer within 2 (two) business days after placing the order, or ii) the Buyer does not provide the requested information to the Seller within the specified term, or iii) the Buyer does not provide the Seller with consent for the verification of their personal data.

6.7. The Seller has the right, at their discretion, without separate Buyer’s consent, to split the purchase of the selected goods (goods in the cart) into separate orders, unless the Buyer wishes to purchase the goods in the cart by submitting one combined order before confirming the orders. In such a case of splitting, the price of additional services (e.g., delivery, carrying, etc.) applicable to a specific order is accordingly split into separate orders, so it may differ from the price of services specified in the description of a specific product.

6.8. The Seller has other rights established in these Rules, the Privacy Policy, other bebetono.lt documents, and the laws of the Republic of Lithuania.

7. Seller’s Obligations

7.1. The Seller undertakes to provide the Buyer with the opportunity to use the services provided by bebetono.lt under the conditions specified in these Rules and other bebetono.lt documents.

7.2. The Seller undertakes to clearly and understandably provide the Buyer with the information specified in Article 6.2287 of the Civil Code of the Republic of Lithuania on bebetono.lt.

7.3. The Seller undertakes to respect the Buyer’s privacy and process the Buyer’s Personal Data only in accordance with the Rules, Privacy Policy, and the laws of the Republic of Lithuania.

7.4. Before placing an order, inform the Buyer about the suspension or termination of bebetono.lt functions significant for order fulfillment, as well as the changes specified in clauses 6.2 – 6.3 of the Rules. Providing information on bebetono.lt is considered proper notification. Once the Seller has accepted the Buyer’s order for execution, the Buyer is informed about the suspension or termination of bebetono.lt functions significant for the execution of this order using one of the contact details provided by the Buyer (by phone, SMS, or email).

7.5. Under the conditions specified in the Rules, the Seller undertakes to deliver the goods ordered by the Buyer and accept the goods returned by the Buyer.

7.6. If the Seller cannot deliver the ordered goods to the Buyer due to important circumstances, they undertake to offer the Buyer an analogous or as similar as possible product. If the Buyer refuses to accept the product offered as analogous or similar, the Seller undertakes to refund the Buyer the paid money within 14 (fourteen) business days if prepayment was made, and in all cases cancel the order.

7.7. If the Seller disagrees with the Buyer’s demands, they must provide the consumer with a detailed written response no later than 14 (fourteen) calendar days from the date of receipt of the Buyer’s request, unless the laws of the Republic of Lithuania and the European Union provide otherwise.

7.8. The Seller undertakes to fulfill other obligations imposed on the Seller by the Rules, Privacy Policy, and the laws of the Republic of Lithuania.

8. Prices of Goods, Payment Procedure, and Terms

8.1. The prices of goods in the order formed on bebetono.lt are indicated in euros, including the VAT rate valid at the time according to the legislation.

8.2. The Buyer can pay for the ordered goods using one of the following methods (the choice may be limited at the Seller’s discretion):

8.2.1. using electronic banking;

8.2.2. by bank transfer;

8.2.3. in cash or by bank card at the time of delivery/collection of goods;

8.2.4. using the consumer credit agreement service provided by leasing companies;

8.3. When the Seller receives payment for the goods or receives confirmation of purchase financing (if the Buyer has chosen the payment method specified in clauses 8.2.4 – 8.2.5 of the Rules), the order of goods is confirmed and the delivery term of the goods begins to be counted.

8.4. By confirming the Rules, the Buyer agrees that the purchase documents for the goods – VAT invoices, which are also the warranty vouchers for the goods, will be provided to them electronically to the email address specified in the Buyer’s registration form immediately after the completion of the order. The VAT invoices specify the selected goods, their quantity, discounts provided, the final price of the goods, including all taxes, and other data required to be provided by accounting regulations.

8.5. The price of goods cannot change after the Seller has confirmed the order, except in cases where the price of the goods has changed due to a technical error in the information systems, obvious (mistake-like) errors, or other objective essential reasons beyond the Seller’s control (with evidence supporting these reasons). If in such a case the Buyer does not agree to purchase the goods at the new price, the Buyer can cancel the order by informing the Seller within 2 (two) business days. Upon cancellation of the order in the manner specified in this clause, all amounts paid by the Buyer are refunded.

8.6. An administration fee of €2.99 (including the VAT rate valid at the time according to the legislation) is applied to a shopping cart where the total price of all goods does not reach €9.99 (including the VAT rate valid at the time according to the legislation). By confirming the Rules, the Buyer agrees to the application of the administration fee specified in this clause and undertakes to pay it to the Seller. In cases where the Buyer is refunded money for goods under the conditions specified in the Rules, the administration fee is also refunded if the Buyer has paid it.

9. Delivery of Goods

9.1. When ordering goods, the Buyer can choose one of the delivery methods specified in clauses 9.2 – 9.5 of the Rules. The delivery conditions and rates are provided HERE.

9.2. If the Buyer chooses home delivery service during the order:

9.2.1. The Buyer undertakes to specify the exact delivery location of the goods.

9.2.2. The Buyer undertakes to accept the goods themselves. A valid identity document (ID card, passport, or new type of driver’s license) must be presented when accepting the goods. If the Buyer cannot accept the goods themselves and the goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims to the Seller regarding delivery to the wrong person.

9.2.3. The goods are delivered by the Seller or their authorized representative.

9.2.4. The cost of the home delivery service does not include the carrying of the ordered goods.

9.3. If the Buyer chooses to collect the goods from one of the Lithuanian Post offices during the order:

9.3.1. The ordered goods must be collected no later than 3 (three) business days after the Seller has informed the Buyer by email or SMS that the goods can be collected.

9.3.2. The goods can be collected not only by the recipient specified in the order but also by another person specified at the time of placing the order. A valid identity document (ID card, passport, or new type of driver’s license) must be presented to the Lithuanian Post employee when collecting the goods.

9.3.4. The service of collecting goods at Lithuanian Post offices is not provided:

9.3.4.1. If the total weight of the ordered goods exceeds 20 (twenty) kg.

9.3.4.2. If the overall dimensions of the ordered goods do not allow for the implementation of this service. In this case, it is not indicated in the order that such a service is provided.

9.3.4.3. If it is not indicated in the information about delivery methods when ordering the goods that such a service is provided.

9.4. The Buyer can collect the goods for free at one of the Stores. If the Buyer chooses this method during the order placement:

9.4.1. The ordered goods must be collected no later than 3 (three) business days after the Seller has informed the Buyer by email that the goods can be collected.

9.4.2. The goods can only be collected by the person who placed the order or the person specified at the time of placing the order. A valid identity document (ID card, passport, or new type of driver’s license) must be presented to the Seller’s employee when collecting the goods.

9.5. If the Buyer chooses delivery to an Omniva parcel machine or an LP EXPRESS self-service terminal during the order placement:

9.5.1. Goods weighing less than 30 kg can be collected from Omniva parcel machines or LP EXPRESS self-service terminals. Goods heavier than 30 kg are not delivered to parcel machines and self-service terminals.

9.5.2. The parcel from the Omniva parcel machine must be collected within 7 (seven) calendar days after the Seller has informed the Buyer by email that the goods can be collected. The parcel from the LP EXPRESS self-service terminal must be collected within 5 (five) calendar days after the Seller has informed the Buyer by email that the goods can be collected.

9.5.3. The delivery conditions and the fee applicable to the Buyer are described HERE.

9.6. The Seller delivers the goods to the Buyer according to the terms specified in the product descriptions. These terms are preliminary and do not apply in cases where the Seller’s warehouse does not have the required goods, and the Buyer is informed about the shortage of the ordered goods. By confirming these Rules, the Buyer agrees that in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such a case, the Seller undertakes to immediately contact the Buyer and agree on the delivery terms and other conditions. If the Seller does not deliver the goods within the specified term and the Parties do not agree on an additional term for delivery, the Buyer may exercise the right established in clause 11.1 of the Rules – to refuse the purchase-sale agreement of goods or services.

9.7. The Seller is released from liability for violation of delivery terms if the goods are not delivered to the Buyer or are delivered late due to the fault of third parties unrelated and/or independent of the Seller or due to circumstances dependent on the Buyer.

9.8. When the goods are delivered to the Buyer, the Buyer must, together with the Seller or the Seller’s authorized representative, check the condition of the shipment and the item(s), and sign the delivery–acceptance document. Once the Buyer signs the delivery–acceptance document, the goods are considered delivered in proper condition, with no damage not attributable to a manufacturing defect, and with no discrepancies in the item(s) set (those that can be identified through external inspection). If the Buyer notices that the packaging of the delivered goods is damaged (crumpled, wet, or otherwise externally damaged), that the item(s) are damaged and/or the item(s) are not correctly complete, the Buyer must note this in the delivery–acceptance document and, with the Seller or the Seller’s representative present, draw up a free-form report of shipment and/or item(s) damage/discrepancies. If the Buyer fails to perform these actions, the Seller is released from liability for damage to the goods where the cause is not a manufacturing defect, and for discrepancies in the set of goods only if such discrepancies can be determined by external inspection.

9.9. The risk of accidental loss or damage to the goods passes to the Buyer from the moment the goods are handed over to the Buyer.

9.10. If, under points 9.2–9.6 of the Rules, the Buyer does not collect the goods within the specified time or the goods cannot be delivered to the Buyer, and the Buyer has paid for the goods and delivery, representatives will contact the Buyer to arrange a new delivery time and/or method. If the Buyer still does not collect the goods or they cannot be delivered, the goods are returned to the Seller, the order is canceled, and the Buyer is refunded the amount paid for the goods, minus bank fees charged to the Seller for the transfers made, the delivery fee if applicable, and the administrative fee specified in point 8.7 of these Rules, if applicable.

9.11. If, under points 9.2–9.5 of the Rules, the Buyer does not collect the goods within the specified time or the goods cannot be delivered to the Buyer, and the Buyer has not paid for the goods, such goods are returned to the Seller and the order is canceled.

10. Product quality guarantee and period of fitness for use

10.1. The features of each product sold on bebetono.lt are specified in the product description next to each item.

10.2. The goods offered by the Seller meet quality standards, meaning the product features match the product description. A product complies with the consumer sales contract if:

10.2.1. the product matches the description provided by the Seller and has the same features as the product the Seller presented as a sample or model when advertising that product on bebetono.lt;

10.2.2. the product is suitable for the purposes for which goods of that type are usually used;

10.2.3. the product meets quality indicators that are usually characteristic of goods of the same type and that the Buyer can reasonably expect based on the nature of the product and public statements made by the manufacturer, its representative, or the seller, including advertising and labeling, regarding the specific properties of the item.

10.3. The Seller is not responsible if products on bebetono.lt differ in size, shape, color, or other parameters from the actual goods due to the Buyer’s display characteristics or other technical reasons beyond the Seller’s control. The Buyer is advised to read the product description.

10.4. The Seller provides a quality guarantee valid for a certain period for different types of goods. The specific term and other conditions are indicated in the product descriptions for such goods or together with the product invoice, which serves as the warranty card.

10.5. The quality guarantee provided by the Seller does not limit or restrict consumer rights established by law when purchasing a product or service of unsuitable quality.

10.6 The Seller does not provide warranty maintenance services for goods (except for simple operational checks that do not require special knowledge):

10.6.1. if the warranty service center(s) are outside the Republic of Lithuania, the Seller will arrange shipment of the Goods to such center(s);

10.6.2. if the warranty service center(s) are in the Republic of Lithuania, the Buyer is directed to such center(s).

10.7. No warranty applies to information stored on data media. Costs related to data loss or recovery are not covered.

10.8. In cases where a specific period of fitness for use is established by law for certain goods, the Seller undertakes to sell such goods to the Buyer in a way that gives the Buyer a real opportunity to use them until the end of the fitness-for-use period.

11. Right to withdraw from the sales contract, and rules for returning and exchanging goods

11.1. Right to withdraw from the sales contract

11.1.1. Without stating a reason, the Buyer has the right to withdraw from the sales contract within 14 (fourteen) days by informing the Seller. The Buyer cannot exercise this right if the contract is one of those listed in Article 6.22810(2) of the Civil Code of the Republic of Lithuania.

11.1.2. The Buyer informs the Seller about withdrawal from the sales contract in one of the following ways: by filling in the standard withdrawal form or by submitting a clear statement expressing the decision to withdraw from the contract. The withdrawal notice is sent by email to info@bebetono.lt. Upon receiving the Buyer’s notice, the Seller immediately sends confirmation of receipt.

11.1.3. The 14 (fourteen) day period for exercising the right to withdraw from the sales contract is calculated as follows: a. where a sales contract is concluded— from the day the Buyer or a person indicated by the Buyer, other than the carrier, receives the ordered product; b. if the Buyer has ordered more than one product in a single order and the products are delivered separately— from the day the Buyer or a person indicated by the Buyer, other than the carrier, receives the last product; c. if the product is delivered in different batches or parts— from the day the Buyer or a person indicated by the Buyer, other than the carrier, receives the last batch or part; d. if a contract is concluded for regular delivery of products over a set period— from the day the Buyer or a person indicated by the Buyer, other than the carrier, receives the first product.

11.1.4. If the Buyer withdraws from the sales contract before the product has been delivered, the Seller processes the Buyer’s withdrawal as an order cancellation and informs the Buyer accordingly at the email address provided.

11.1.5. If the Buyer withdraws from the sales contract after the product has already been delivered or collected, the provisions set out in point 11.6 of the Rules apply.

11.2. Additional money-back guarantee applied by the Seller

11.2.1. After 14 (fourteen) but within 30 (thirty) days from the date of delivery or collection, the Buyer has the right to use the additional money-back guarantee provided by the Seller, provided all returned products have authentic labels, protective bags, and original packaging, and single-use packaging is not damaged—i.e., the products have not lost the appearance they had when sold.

11.2.2. The Buyer must notify the Seller of the intention to use this guarantee within 30 (thirty) calendar days from the date the product was handed over to the Buyer. The notice is sent by email to info@bebetono.lt and must specify the products being returned.

11.2.3. If notice is given within 14 (fourteen) calendar days from the date the product was handed over to the Buyer, the provisions of point 11.1 of the Rules apply.

11.2.4. If notice is given after the 14 (fourteen) calendar-day period but no later than within 30 (thirty) calendar days from the date the product was handed over to the Buyer, the Buyer bears all costs and risks related to returning the product. In all cases, the product must be returned to bebetono.lt before the end of the 30 (thirty) calendar-day period, calculated from the delivery or collection date.

11.2.5. The additional money-back guarantee applied by the Seller cannot be used for the following ordered products:

11.2.5.1. gift vouchers;

11.2.5.2. packaged products that were unsealed after delivery and are not suitable for return for health protection or hygiene reasons;

11.2.5.3. baby clothing;

11.2.5.4. toys, baby toys, baby care products;

11.2.5.5. products made to the Buyer’s individual order or clearly customized for the Buyer, or which, due to their nature, cannot be returned after delivery to the Buyer because they lose their commercial properties, are perishable, or their shelf life expires;

11.2.5.6. N-18 assortment products;

11.2.5.7. Footwear;

11.2.5.8. Clothing.

11.2.6. The procedure for returning goods and money is laid out in point 11.6 of the Rules.

11.3. Rules for exchanging and returning goods of suitable quality

11.3.1. Within 14 (fourteen) days from the day the goods are handed over, the Buyer has the right to exchange purchased goods for similar items of different dimensions, shape, color, model, or completeness. If a price difference arises when exchanging goods, the Buyer and Seller must settle according to the recalculated prices. The Buyer’s notice of intention to exercise this right, specifying the goods to be returned, is sent by email to info@bebetono.lt.

11.3.2. If the Buyer does not like the shape, size, color, model, or completeness of the purchased goods, the goods are exchanged and returned in accordance with the “Retail Trade Rules” approved by Government Resolution No. 738 of July 22, 2014. Within the period specified in point 11.3.1 of the Rules, the Buyer has the right to exchange and return all goods that are not included in this list:

11.3.2.1. tobacco and tobacco products;

11.3.2.2. perfumery, cosmetics, and toiletry products;

11.3.2.3. photography and cinematography goods;

11.3.2.4. printed books, reproductions, and other printing industry products;

11.3.2.5. fabrics;

11.3.2.6. carpet floor coverings, except rugs and mats;

11.3.2.7. knitted men’s, boys’, women’s, or girls’ underwear;

11.3.2.8. baby clothing;

11.3.2.9. tights, socks, knee-highs, and similar products;

11.3.2.10. sewn men’s, boys’, women’s, or girls’ undershirts, nightshirts, pajamas, and similar products;

11.3.2.11. bras, girdles, corsets, and similar products;

11.3.2.12. pearls, gemstones, precious metals and products made of them, except fashion jewelry;

11.3.2.13. machines and mechanical equipment;

11.3.2.14. electrical machines and equipment, sound recording and playback devices, and television video and audio recording and playback devices;

11.3.2.15. land transport vehicles

11.3.2.16. ships, boats, and floating equipment

11.3.2.17. optical, photographic, cinematographic, measuring, control, medical, or surgical instruments and apparatus;

11.3.2.18. watches;

11.3.2.19. musical instruments;

11.3.2.20. weapons and ammunition;

11.3.2.21. furniture, bedding items, lighting fixtures;

11.3.2.22. toys, games, except sports and fishing equipment;

11.3.2.23. works of art, collectibles, and antiques;

11.3.2.24. plants, animals, and food products of suitable quality;

11.3.2.25. weighed and measured goods that were specially prepared, cut, sliced, etc., at the consumer’s request.

11.3.3. Upon receiving the goods, the Seller undertakes to exchange them for the same goods in the form, size, color, model, or completeness specified by the Buyer. If the Seller does not have a suitable product for exchange, the Seller will refund the amount paid for the product to the Buyer. The money is refunded to the Buyer within 14 (fourteen) calendar days after the Seller receives the Buyer’s notice of intention to exercise this right, and if the Product has not yet been returned to the Seller, this period is counted from the day the Product is returned to the Seller.

11.3.4. By confirming these Rules, the Buyer agrees that refunds will be made to the Buyer’s bank account, unless the Buyer and the Seller agree otherwise.

11.3.5. The procedure for returning goods and money is laid out in point 11.6 of the Rules.

11.4. Rules for exchanging and returning goods of unsuitable quality

11.4.1. Defects in sold goods are remedied, and defective goods are exchanged or returned in accordance with the procedures set out in the Rules and the requirements of the legal acts of the Republic of Lithuania.

11.4.2. If the Buyer purchased goods of unsuitable quality and this was noted in the delivery–acceptance document (if not noted, the provisions of point 11.3 of the Rules apply), or the unsuitable quality is due to a manufacturing defect that existed at the time of purchase or a non-conformity with the manufacturer’s specifications, the Buyer may return the goods and choose to:

11.4.2.1. have the Seller remedy the defects free of charge within a reasonable period, if the defects can be remedied;

11.4.2.2. have the purchase price reduced accordingly;

11.4.2.3. have the product replaced with a similar product of suitable quality, except where the defects are minor or occurred due to the Buyer’s fault;

11.4.2.4. have the price refunded and withdraw from the sales contract when the sale of goods of unsuitable quality is a fundamental breach of the order.

11.4.3. The Buyer may choose only one of the remedies specified in point 11.4.2 of the Rules. The Buyer must state the choice when returning the product. If the Seller cannot implement the method chosen under point 11.4.2, the Seller will offer an alternative method specified in point 11.4.2. The Buyer has no right to change the chosen remedy. The Buyer has no right to terminate the sales contract if the defect is insignificant.

11.4.4. If the Buyer wishes to return goods, the following conditions must be met:

11.4.4.1. inform the Seller by email at info@bebetono.lt, specifying the goods being returned;

11.4.4.2. provide proof of purchase and the warranty card (if issued);

11.4.4.3. submit a free-form request.

11.4.5. The Buyer may exercise the right to return goods of unsuitable quality within the warranty period specified in the purchase document.

11.4.6. The Seller has the right to refuse goods returned by the Buyer if the Buyer does not comply with the return procedure established in the Rules.

11.4.7. The Buyer must pay the delivery and return costs for the product, and once the Seller confirms the goods were returned due to unsuitable quality, the Seller must refund the Buyer’s delivery and return costs, except for the exceptions provided in the Rules. Returns are handled according to point 11.6 of the Rules.

11.4.8. The money is refunded to the Buyer within 14 (fourteen) calendar days after the Seller receives the Buyer’s notice about the unsuitable quality product, and if the Product has not yet been returned to the Seller, this period is counted from the day the Product is returned to the Seller. By confirming these Rules, the Buyer agrees that refunds will be made to the Buyer’s bank account, unless the Buyer and the Seller agree otherwise.

11.4.9. No refunds are given for goods that were intentionally or negligently damaged (affected by chemicals, water, open flame, high temperature, sharp objects, etc.), or if the product use or storage rules were violated, or the product was used improperly or not as intended.

11.4.10. Separate rules for returning goods of unsuitable quality may be set out in the warranty cards (warranties) provided with such goods.

11.5. Exchanging and returning goods when the wrong items were delivered

11.5.1. If the wrong goods were delivered to the Buyer, the Buyer must immediately, but no later than within 7 (seven) working days, inform the Seller by email at info@bebetono.lt. The Seller undertakes, at its own expense, to collect such goods and replace them with the correct items. If the Seller does not have the ordered goods, the Seller will refund the amount paid for the item(s) to the Buyer. The money is refunded to the Buyer within 14 (fourteen) calendar days after the Seller receives the Buyer’s notice of withdrawal from the contract, and if the Product has not yet been returned to the Seller, this period is counted from the day the Product is returned to the Seller. By confirming these Rules, the Buyer agrees that refunds will be made to the Buyer’s bank account, unless the Buyer and the Seller agree otherwise.

11.5.2. The procedure for returning goods and money is laid out in point 11.6 of the Rules.

11.6. Procedure for returning goods and money

11.6.1. For goods purchased from bebetono.lt Partners, the Buyer must contact directly the specific bebetono.lt Partner from whom the goods were purchased.

11.6.2. The Buyer may exercise the right to return goods only if the return period has not been missed. When returning goods under point 11.1 of the Rules, -11.3. additional requirements apply: the product has not been damaged or substantially changed in appearance and has not been used— all returned products must have authentic labels, protective bags, and original packaging.

11.6.3. All gifts provided with the purchased product must be returned at the same time, except when the purchased product is returned due to quality defects and the accompanying gifts, by their nature, were consumed or their shelf life expired during the period from purchase to the date the defects were discovered.

11.6.4. When returning goods, the Buyer must provide the sender’s address and properly package the product so it is not damaged during shipment. The Seller will not refund for goods that were damaged during shipment. The Seller is not responsible for parcels that were sent improperly packaged, with an incorrect address, or if the parcels were lost or damaged during shipment.

11.6.5. If the Buyer purchased a product set on bebetono.lt, the entire set must be returned to the Seller— the Buyer can exercise return rights only for all items in the set. If at least one item in the set does not meet the requirements set out in point 11.6.2 of the Rules, the Seller has the right to refuse to accept the entire returned set.

11.6.6. After exercising the rights specified in points 11.1–11.5 of the Rules, the Buyer must fulfill the requirements for returning goods set out in the Rules and follow the prescribed procedure.

11.6.7. The Buyer may return items by bringing them to the Seller’s stores, via courier, or by mail. Items must be sent back to the Seller at the address provided in the confirmation the Seller sends to the Buyer acknowledging receipt of the notice of withdrawal from the contract. For heavy items (for quality assessment, exchange, repair, or return), the Buyer and Seller will agree separately on the procedure and terms by phone or email at info@bebetono.lt, or the Buyer can deliver them directly to the Vilnius Store.

11.6.8. If the Seller delivered the item to the Buyer’s home and it can’t be returned using one of these methods, the Seller must collect the item from the Buyer at the Seller’s expense.

11.6.9. If the Buyer exercises the rights set out in clauses 11.1 and 11.3–11.5 of the Rules, the money will be refunded within 14 (fourteen) calendar days after the Seller receives the Buyer’s notice; if the item has not yet been returned to the Seller, the period specified in this clause is counted from the date the item is returned to the Seller. If the Buyer uses the additional money-back guarantee, a 30 (thirty) calendar day refund period applies, counted from the date the item is returned to the Seller.

11.6.10. By confirming these Rules, the Buyer agrees that refunds will be made to the Buyer’s bank account, unless the Buyer and Seller agree otherwise.

11.6.11. When the Buyer exercises the rights set out in clauses 11.1–11.3 of the Rules, the following are refunded to the Buyer: the item price, the administrative fee (if applied), and delivery costs. When the Buyer exercises the rights set out in clauses 11.4–11.5 of the Rules, the following are refunded to the Buyer: the item price, the administrative fee (if applied), delivery costs, and return shipping costs.

11.6.12. The Seller has the right not to refund amounts paid by the consumer until the items have been returned to the Seller and checked for compliance with clause 11.6.2 of the Rules.

11.6.13. If a price difference arises when exchanging items, the Buyer and Seller must settle according to the recalculated prices.

12. Liability

12.1. The Buyer is responsible for actions taken while using bebetono.lt.

12.2. A registered Buyer is responsible for safeguarding their login details and/or for any disclosure to third parties. If a third party uses the services of bebetono.lt by logging in with the Buyer’s credentials, the Seller will treat that person as the Buyer.

12.3. The Seller is exempt from any liability in cases where losses arise because the Buyer, disregarding the Seller’s recommendations and their own obligations, did not familiarize themselves with these Rules and the Privacy Policy, even though they had the opportunity to do so.

12.4. If bebetono.lt provides links to third-party websites, the Seller does not guarantee that the information accessible via these links is correct, complete, or accurate. Third parties are responsible for the content they provide and for its correctness, completeness, and accuracy. The Seller is not obliged to verify external information that is transmitted or stored, or to identify illegal activity.

12.5. The Seller is not responsible for proper performance of mutual obligations between the Buyer and the Seller’s Partners whose goods or services the Buyer orders via bebetono.lt.

13. Information exchange

13.1. Under these Rules and the Privacy Policy, the Seller sends all notices to the email address provided by the Buyer during registration or when placing an order, or by SMS to the phone number provided.

13.2. The Buyer sends all notices and questions using the contact methods listed in the “Contacts” section on bebetono.lt.

14. Final provisions

14.1. These Rules are drawn up in accordance with the laws of the Republic of Lithuania.

14.2. The relations arising from these Rules are governed by the law of the Republic of Lithuania.

14.3. All disputes arising from the implementation of these Rules are resolved through negotiation. If no agreement is reached within 20 (twenty) calendar days, disputes are settled in accordance with the laws of the Republic of Lithuania.

14.4. If the Buyer disagrees with the Seller’s reply to the Buyer’s written claim, the Buyer (a natural person, consumer) may submit an application/complaint regarding goods purchased on bebetono.lt to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email tarnyba@vvtat.lt, tel. +370 5 262 6751, fax +370 (85) 279 1466, website www.vvtat.lt, including regional divisions of the Authority) or fill in the application form on the ODR platform at https://ec.europa.eu/odr/.